Privacy Policy

Old Neighborhood Flooring ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through oldneighborhoodflooring.com (the "Site"), how we use it, and the choices you have.

Information We Collect

When you contact us through the Site, our quote form, our chat widget, email, or phone, we may collect:

• Name, company, email address, and phone number (when you provide them).
• Project details you submit so we can prepare a quote.
• Basic analytics data such as pages viewed, referring site, device type, and approximate location, collected through tools like Apollo and standard web analytics.

How We Use Information

• To respond to quote requests and inquiries.
• To schedule site visits, deliver estimates, and provide flooring services.
• To improve our Site, services, and customer experience.
• To comply with legal obligations.

SMS / Text Messaging

If you provide a phone number and opt in to text messages from Old Neighborhood Flooring, we may send you SMS messages related to your quote, project scheduling, or service updates. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP. Mobile information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Sharing of Information

We do not sell your personal information. We do not share, lease, or transfer phone numbers, SMS opt-in data, or contact information to third parties for their own marketing. We may share information with service providers (such as hosting, email, CRM, and analytics vendors) strictly to operate our business, and as required by law.

Cookies & Tracking

The Site uses cookies and similar technologies for analytics and to power the chat widget. You can disable cookies in your browser settings, though some features may not function properly.

Data Retention & Security

We retain inquiry and project information only as long as needed for the purposes above or as required by law. We use reasonable administrative and technical safeguards to protect information, but no method of transmission over the internet is 100% secure.

Your Choices

You may request that we update or delete your personal information at any time by contacting us at contact@oldneighborhoodflooring.com.

Contact

Old Neighborhood Flooring
3824 147th Street, Midlothian, IL 60445
Phone: 708-414-6132
Email: contact@oldneighborhoodflooring.com